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We ship all packages as soon as possible after receiving the payment. Usually it takes 1-3 business days to ship the parcel. All parcels are packed and shiped from my studio in Zurich by myself. I kindly ask for your understanding, if it may take a few days longer than expected. 


Shipping costs


Switzerland: 5CHF for all packages. Free shipping for all orders above 200CHF and gift cards.

Europe: 20CHF (Belgium, Denmark, Germany, England, France, Ireland, Italy, Netherlands, Norway, Austria, Poland, Portugal, Romania, Russian Federation, Sweden and Spain) Shipping takes around 7-9 business days. 

All other countries: 25CHF. Shipping takes around 10 -15 business days. 

Note: Shipping cost does not include duty or custom charges that may be incurred upon shipment to other countries. The customer is obligated to cover these costs.


Returns and exchange

Changed your mind? You can return items purchased on within 14 days of the delivery date. The returned clothes must be unworn, with all tags attached. Please understand that we are not able to refund and bear any shipping costs or custom duties for the return. Discounted and vintage items can only be exchanged for a voucher. Archive and Sample pieces are final sale and excluded from exchange or refund. Studio Ōsoi reserves the right to deny refund if the merchandise does not meet policy requirements. 

1. Please reach out to with your full name and order number and the reason for the return. Please let us know if you want to get a refund in form of a voucher or and get your money back. Or if you want to change your item to another size or color. 

2. You will receive an email with the address where to send your return to.

3. After receiving the return we will send you the voucher or refund within 14 business days. All refunds are issued to the original form of payment.


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